ITIL Foundation Certification Training


This new ITIL Foundation course offers students a comprehensive and high quality approach to obtaining their ITIL Foundation certificate credits.
The course is based on the ITIL’s Service Lifecycle approach to service quality and the Core Capabilities within that lifecycle.


Course Duration: 2 Day(s)


Helps the students the leverage the basic ITIL concepts and practices in their daily work Provides adequate knowledge of Service Management to support the Service Provider Organization. The ITIL 2011 Foundation Exam is a prerequisite for the Higher Level Courses and exams


  • Introduction to Service Management
  • Service Lifecycle and Service Management as a Practice
  • Lifecycle Phases: Service Strategy
  • Lifecycle Phases: Service Design
  • Lifecycle Phase: Service Transition
  • Lifecycle Phases: Service Operation
  • Functions in Service Operation
  • Lifecycle Phases: Continual Service Improvement.
  • Technology and Architecture

Who Should Attend

The ITIL Foundation course is designed for all those who have some responsibility for the design, delivery, support or operation of IT services and who would benefit by obtaining a good general understanding of IT Service Management best practices.

Target Audience