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From support tickets to smart help: How MiHCM is redefining workflows with AI agents

Date: 02-Sep-2025

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Source: https://news.microsoft.com/

If you’ve ever felt like there aren’t enough hours in the workday, you’re not alone. Microsoft’s latest Work Trend Index (WTI) reveals a widening capacity gap in Malaysia, with 83% of the workforce – including both employees and leaders – stating they lack sufficient time and energy to perform at their best.

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