In this course, students will learn how to create and manage journeys with Dynamics 365 Customer Insights - Journeys. Concepts include creating the journey start, configuring the journey actions, configuring journey settings, excluding contacts from the journey, and managing the journey.
Manage segments in real-time journeys.
Work with triggers in real-time journeys.
Create a journey.
Set a business goal and measure progress through a journey.
Determine when to use attribute versus if/then branches.
Use an A/B test within the customer journey.
Use AI-driven, run-time channel optimization.
Raise triggers from a journey to run another journey or Power Automate flow.
Basic understanding of the Microsoft Dynamics 365 Customer Insights - Journeys app
https://learn.microsoft.com/training/courses/mb-7005