Careers

Synergetics a Leading Cloud Consulting company is looking for an experienced and driven Customer Success Manager to join our successful, passionate and expanding technical team. This individual should be comfortable consulting and influencing customers, backed by a strong understanding of the customers’ business objectives and the capabilities of the Synergetics solution and should strive to make the Customers technology investments successful in achieving the intended objectives. 

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Skills & Experience Required

• 3+ Years instructor-led IT corporate training experience
• Professional work experience & technical expertise on:
  1. Java Platform Development
  2. Java based Web Development using multi-layered architecture    
  3. Java implementation using Agile methodology & Design Patterns
• Ready to travel to different locations around the world with occasional stays away from home

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THE ROLE:

Based in the Mumbai Area, you will have the ability to deliver a range of Synergetics portfolio courses, to generate revenue and maintain Synergetics standard of excellence through the delivery of classroom training and courseware development. A Train the Trainer course will be part of your Induction Programme to help adapt to classroom teaching. You will have excellent operational and consulting experience, with sound knowledge and a proven track record in this space. With a passion, hunger, and thirst to deliver quality training to the market, you will have excellent customer-facing, interpersonal, and communication skills, along with the ability to work independently.

DEVELOPMENTAL TOOLS & TECHNOLOGIES:

.Net 4.5, ASP.NET, MVC 4, WCF 4, WPF 4, WF 4, Entity Framework 5, Design Patterns, HTML 5 & CSS 3

Main Responsibilities:

· To deliver both publicly scheduled and bespoke courses.

· To work with clients to create courses and courseware related to their requirements.

· To deliver, depending on personal skill set, other technologies as appropriate.

· To achieve the required quality targets as set by the Company and determined by participant evaluations.

· To take responsibility for developing and maintaining agreed courses

· To maintain an up-to-date skills base through personal development and accreditation activities.

· To complete professional certifications as appropriate

· To Support Sales and other internal departments with specialist advice and support on an ad-hoc basis.

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Job Description

Synergetics is seeking Cloud Consulting Account Manager, the ideal candidate will be one who focuses on achieving the quota by growing revenue in existing customers as well as penetrating new accounts and geography. He/she should be a self-starter who is prepared to develop and execute against an account coverage plan and consistently deliver on revenue targets. He/she should be able to understand how the IT skilling plans of Enterprises will adapt to new technologies getting introduced. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast-paced dynamic environments and has very strong communication and presentation skills. He/she should be Techno savvy.

Responsibilities

• Business Development is responsible for growing sales on Onboarding Offerings and contents Development. 
• Drive sales in accounts to meet or exceed revenue targets.
• Demonstrate ability to develop strong consultative client relationships with Learning Heads, BU Heads, IT Director / CIO levels
• Own and Drive Booking Revenue and Margins for PAN India and International Market
• Create & Manage a Database of prospects and leads, establish connects
• Accelerate customer adoption through education and engagement.
• Run the Sales campaigns in all T1 and T2 Cities
• Develop and execute according to a strategic plan that leads to the creation and maintenance of a robust sales pipeline including opportunities in existing accounts as well as driving net new business in untapped customers and geography.
• Analyze sales/metrics data from your accounts to help evolve your strategy.
• A strong business management background including strengths across technology consulting, sales, business development

Qualifications

• BE, BSc IT,  MSc IT, MBA (desirable)
• 4+ years in IT Solution sales.
• Strong verbal and written communication skills. 
• Decent emerging technology orientation
• Good presentation, interpersonal, and selling skills
• Pleasing personality and willingness to actively listen and understand. 
• Must be target driven. Must have a deep desire to work and succeed in a growing organization with total commitment
• Ability to handle work load and work pressure
• Willingness to travel

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Job Description:

Synergetics is seeking an Account Manager, to meet the growing demand for Learning Services around the globe, we need exceptionally talented, bright, and driven people. If you have a passion for learning and can communicate technical concepts to audiences at different stages, we’d like to speak with you.

Here's your chance to work as an Account Manager with our Training & Certification team. This is a highly visible position with significant customer impact.

In this role, you will work closely with our customers to craft training programs that will drive the adoption and usage of emerging technology. You will assist customers to understand their training requirements, develop detailed training proposals and manage the flawless execution of training plans. This is a great opportunity to combine your passion for business development, learning, and technology.

Responsibilities:

• Drive sales in accounts to meet or exceed revenue targets.
• Driving net new business in untapped customers and geographies.
• Accelerate customer adoption through education and engagement.
• Develop long-term strategic relationships with key accounts.
• Conduct training needs assessments with customers.
• Assist customers in identifying use cases for priority adoption of Learning Services as well as best practice implementations.
• Evangelize SATV and Certification at Customers.
• Develop detailed training proposals and plans to accelerate the adoption of Emerging technologies
• Maintain a strong relationship with customers to ensure flawless execution of training plans.
• Provide accurate forecasting and pipeline updates.
• Prepare and deliver business reviews to senior management.
• Create & articulate compelling value propositions around Synergetics Learning Services.
• Analyze sales/metrics data from your accounts to help evolve your strategy.
• When appropriate, work with partners to manage joint selling opportunities.
• Execution of effective Sales Campaigns

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The candidate will be Based in the Mumbai area, you will have the ability to deliver a range of Microsoft Azure certification courses, to generate revenue and maintain Synergetics standard of excellence through the delivery of classroom training and courseware development. You will have excellent operational and consulting experience, with sound knowledge and a proven track record in this space. With a passion, hunger, and thirst to deliver quality training to the market, you will have excellent customer-facing, interpersonal, and communication skills, along with the ability to work independently.

Technology portfolio

· Azure Fundamentals, Data Fundamentals, Security Fundamentals

· Azure Administration

· Azure Developer

· Azure DevOps Engineer

· Azure Architect

· Azure Data Engineer

· Azure AI Developer

· Azure Security Engineer

Main Responsibilities

· To deliver Microsoft Azure certification and other Cloud-related courses

· To complete professional certifications as appropriate

· To deliver both public scheduled and bespoke courses on Azure

· To work with clients to create courses and courseware related to their project and solution requirements

· To understand the skilling need of the customer and to design a curriculum and learning solution meeting the need

· To deliver, depending on personal skill set, other technologies as appropriate

· To achieve the required quality targets as set by the Company and determined by participant evaluations

· To take responsibility for developing and maintaining agreed courses

· To maintain an up-to-date skills base through personal development and accreditation activities

· To continuously upgrade technical skills based on the demand in the industry for technology solutions

· To support Sales and other internal departments with specialist advice and support on an ad-hoc basis

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Responsible for the evaluation of cloud strategy and program architecture 2. Responsible for gathering system requirements working together with application architects and owners 3. Responsible for generating scripts and templates required for the automatic provisioning of resources 4. Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings 5. Incident Management on IaaS, PaaS, SaaS. 6. Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc. 7. Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure. 8. Experience with OpenStack, Linux, Amazon Web Services, Microsoft Azure, DevOps, NoSQL etc will be plus. 9. Design, implement, configure, and maintain various Azure IaaS, PaaS, SaaS services. 10. Deploy and maintain Azure IaaS Virtual Machines and Azure Application and Networking Services. 11. Optimize Azure billing for cost/performance (VM optimization, reserved instances, etc.) 12. Implement, and fully document IT projects. 13. Identify improvements to IT documentation, network architecture, processes/procedures, and tickets. 14. Research products and new technologies to increase efficiency of business and operations 15. Keep all tickets and projects updated and track time in a detailed format 16. Should be able to multi-task and work across a range of projects and issues with various timelines and priorities Technical: •

Minimum 1 year experience Azure and knowledge on Office365 services preferred. • Formal education in IT preferred • Experience with Managed Service business model a major plus • Bachelor’s degree preferred

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